This year’s HuFiCon, SoSafe’s annual Human Firewall Conference, was all about innovation. We introduced a powerful set of new features designed to elevate security awareness and tackle the evolving challenges of human risk management. With cyberthreats becoming more complex every day, these innovations are not just timely – they’re essential for staying one step ahead of cybercriminals. 

Our latest updates are crafted to meet you wherever you are on your cyber security journey. Whether you’re building the foundations of a security program or looking to take yours to the next level, these features are designed to help you reduce risks, boost employee engagement, and create an awareness culture that drives lasting change.

SoSafe, Europe’s largest security awareness and human risk management vendor, has announced the launch of their pioneering Human Risk Operating System, The Human Risk OSTM, a set of capabilities designed to help customers identify, quantify, monitor, and intervene on human security risk.

SoSafe has also presented new capabilities to its Sofie Human Security Copilot, an AI-powered multi-channel agent built entirely on advanced Large Language Models, as well as incremental updates to its flagship product offering such as next-level personalized learning, behavioral phishing simulation, novel security operations and 3rd party data integrations.

This month at SoSafe has been all about levelling up. We’ve had a massive month of product magic behind the scenes! Here is a quick overview of the game-changing upgrades we’ve implemented that will revolutionize security awareness programs.

In today's fast-paced digital marketplace, the retail sector stands at a crossroads. With the rise of increasingly sophisticated supply chain attacks and the ever-present responsibility of customer data protection, how can retailers fortify their defenses without sacrificing the convenience and innovation that customers demand? Together with industry expert Ralf Kleinfeld, CISO at Otto GmbH, we'll explore the intricate webs of global supply chains now targeted by unrelenting cybercriminals to the sacred trust between retailers and customers that hinges on data integrity. Collect firsthand insights on how to set up a holistic security strategy and how to activate the human factor as your strongest asset.

In this interview, I spoke with the good folks at Producter about integrating customer insights into product work, mental health, and what I’m doing to improve my strategic thinking.

In October we launched the biggest update to Intercom’s Messenger product in ~5 years. In this short demo, I walk you through some of the key features that make this the most customisable and useful Messenger yet.

We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone. Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet.

Since going fully distributed in April of 2020, a group of Intercom employees has been using mmhmm to help with everything from recruitment videos to more creative team All Hands. Teams are harnessing the power of mmhmm to stay more engaged with one another—and their clients—from afar, with quantifiable recruitment results.

Mentorship can play a key part in any career, no matter what stage. Whether you’re an individual contributor, manager, or director, you can leverage your own skills – and those around you – to influence growth across your team, org, and company.

There’s more to being a product evangelist than just advocating for a product. Today’s guest believes focusing on the work culture and systems surrounding the R&D org is just as important.

We’ve all experienced it, but that sense of professional self-doubt known as impostor syndrome can cause great anxiety and distress. Here are some tips and suggestions for confronting negative thoughts and finding a more positive self-regard.

At Intercom we believe great things can happen when you have a conversation. Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. So if you’ve ever asked yourself – how does my feedback add up to the features and updates that we build? Then this podcast has the answers.