I’m Mat. I build impactful product teams.

I’ve defined strategies that have positively impacted millions, used behavioural analytics to protect vulnerable players of the world’s most popular games, built support teams from scratch, and even smushed banks together.

In the 17+ years of doing this, you’ve probably used a product that I’ve worked on 😉

I’m currently the Director of Product Management at SoSafe, and previously worked at companies like Intercom, Zendesk, King, and Accenture.

Mathew Cropper 17/03/2022 Mathew Cropper 17/03/2022

Product Evangelist John Cutler on becoming a catalyst for change

There’s more to being a product evangelist than just advocating for a product. Today’s guest believes focusing on the work culture and systems surrounding the R&D org is just as important.

Mathew Cropper 03/09/2020 Mathew Cropper 03/09/2020

Built for you: How customer feedback informs what we ship

At Intercom we believe great things can happen when you have a conversation. Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. So if you’ve ever asked yourself – how does my feedback add up to the features and updates that we build? Then this podcast has the answers.