I’m Mat. I build impactful product teams.

I’ve defined strategies that have positively impacted millions, used behavioural analytics to protect vulnerable players of the world’s most popular games, built support teams from scratch, and even smushed banks together.

In the 17+ years of doing this, you’ve probably used a product that I’ve worked on 😉

I’m currently the Director of Product Management at SoSafe, and previously worked at companies like Intercom, Zendesk, King, and Accenture.

Mathew Cropper 19/10/2022 Mathew Cropper 19/10/2022

Demo: Intercom’s Next Gen Messenger

In October we launched the biggest update to Intercom’s Messenger product in ~5 years. In this short demo, I walk you through some of the key features that make this the most customisable and useful Messenger yet.

Mathew Cropper 13/10/2022 Mathew Cropper 13/10/2022

Catch up with New at Intercom, our fall product launch event

We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone. Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet.